Modification/ Cancellation

MODIFICATION/ CANCELLATION

How can I be sure that my reservation has been confirmed?
Once you’ve filled out the reservation form, the confirmation page appears. In addition, you will receive an e-mail with all the reservation details as well as your reservation number.

Can I cancel a booking?
You are able to cancel your booking up until the last minute, free of charge. You will need your reservation number to cancel. Otherwise, it can also be done through your account. Both you and the hotel will receive a cancellation email. If you don’t show up at the hotel without cancelling your reservation, we will consider the booking as a “No-Show” and you won’t be able to book again through our website without a credit card. (you will have to provide a credit card to confirm your further bookings). Finally, it’s not possible to cancel your reservation directly at the hotel, it’s only possible to cancel through our website or by contacting our customer service.

How to change the reservation date?
It is not possible to change the date of your booking. You should first cancel the initial booking by logging in to your account or click on the link in your confirmation e-mail. Then, you are able to make an additional booking with the new date. If you have questions, please let us know by contacting our customer service.